Terms and Conditions my96 — Platform Terms of Use

Welcome to my96, an online entertainment platform operated under the domain my96.pro. This Terms and Conditions document constitutes a legally binding agreement between you ("user" or "member") and the management of my96 ("we" or "the platform").

By accessing the my96 website, registering as a member, making any deposit, or using any service provided by this platform, you automatically agree to be bound by all terms and conditions contained in this document, including our Privacy Policy and Responsible Gaming Policy, which are considered part of this agreement.

My96 reserves the right to amend, update, or replace any part of these terms at any time. Notice of changes will be published on this page along with the latest update date. It is your responsibility to review these terms periodically.

To be eligible to use my96 services, you must meet all of the following requirements at all times:

• Aged at least 18 years old on the date of registration.
• Registering in your own name and not on behalf of another person.
• Only having one account registered at my96 — holding multiple accounts is a serious violation of these terms.
• Not appearing on any self-exclusion list enforced by the platform or a relevant authority.
• Not subject to any local legal prohibition that restricts the use of online entertainment services.
• Not acting as an intermediary, agent, or representative of any third party in using this platform.

My96 reserves the right to request age and identity verification at any time. Failure to provide the required documents within the specified timeframe may result in account suspension until verification is complete.

The registration process at my96 is designed to ensure the safety of all members. During registration, you are required to provide accurate, complete, and up-to-date information including your full name, phone number, date of birth, and bank details for payment purposes.

Know Your Customer (KYC — Know Your Customer) is the standard process used by my96 to verify member identity. This process is designed to protect members from fraud and ensure the integrity of the platform.

Documents that may be required during the KYC process include:

• A copy of a valid identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill not older than 3 months).
• A bank statement or screenshot showing your bank account details.
• Any additional documents requested by the my96 compliance team.

My96 reserves the right to suspend withdrawals while a KYC process is underway. This is a standard protective measure and does not indicate any issue with your account. The KYC process is typically completed within 1 to 3 business days.

My96 supports a wide range of local Malaysia payment methods to make your deposit transactions seamless. All deposits are credited to your account promptly once payment confirmation is received.

Supported deposit methods include Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Touch 'n Go eWallet, GrabPay, and various other online banking options. The latest list of payment methods is available on the platform's deposit page.

• Deposits must be made using a payment method registered in the member's own name.
• My96 does not accept deposits from third parties or accounts that do not belong to the registered member.
• Any suspicious deposits may be held for further investigation without prior notice.
• Minimum and maximum deposit amounts are subject to the limits set for each payment method.
• My96 charges no hidden fees on deposits — what you send is exactly what gets credited.

My96 members may withdraw funds at any time, subject to the following conditions being met. Withdrawals are processed using the same payment method used for the deposit, ensuring transaction security and accuracy.

• KYC verification must be successfully completed before your first withdrawal is processed.
• All wagering requirements (rollover) for any bonus received must have been fully met.
• Withdrawals can only be made to a bank account registered under the same member's name.
• Minimum withdrawal amounts and processing times vary depending on the selected method.
• My96 processes most withdrawals within 4 to 15 minutes on regular business days.

In certain circumstances, my96 reserves the right to request additional verification before processing large withdrawals. This is a standard security measure to protect member accounts from unauthorised access.

My96 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions set for each promotion. It is the member's responsibility to read and understand those terms before accepting any bonus.

General principles that apply to all bonuses and promotions at my96:

• Each bonus has its own wagering (rollover) requirement that must be fulfilled before a withdrawal is permitted.
• Bonuses cannot be withdrawn directly — they must first be played through in accordance with the specified wagering requirements.
• Bonuses may be offered in the form of game credits, free spins, or cashback.
• My96 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
• Bonus abuse or attempts to exploit promotions will result in bonus cancellation and account investigation.
• Bonuses may only be used by members who have verified their account.

My96 is committed to providing a fair, transparent, and secure gaming environment for all members. All games offered on this platform use a Random Number Generator (RNG) that has been certified by independent international auditing bodies.

The outcome of every game is entirely random and cannot be influenced by any party, including my96 itself. This ensures every member has an equal and fair opportunity in every gaming session.

• Specific rules for each game are available within the game interface itself.
• Game results displayed on the platform are final and cannot be disputed without solid technical evidence.
• In the event of a technical disruption during gameplay, my96 will review the game logs and resolve the issue based on accurate system records.
• Any game suspected of manipulation or interference will be investigated, and the final decision is at the sole discretion of my96 management.

For Live Casino games, my96 partners with world-class licensed software providers. All live casino sessions are monitored in real time to ensure game integrity is maintained at all times.

The following activities are strictly prohibited on the my96 platform and may result in immediate account termination, forfeiture of balance, and legal action where necessary:

• Money Laundering: Using the platform to process funds from illegal activities is a serious criminal offence that will be reported to the relevant authorities.
• Identity Fraud: Registering using another person's identity or providing false information during the KYC process.
• Multiple Accounts: Owning more than one registered account, whether using the same or different identities.
• Use of Automation Software: Using bots, scripts, automation software, or any third-party tools to access or play on the platform.
• Unauthorised Collusion: Colluding with other players in competitive games to exploit the system for illegitimate gain.
• Payment System Abuse: Making unauthorised chargebacks or claiming payments that are not entitled.
• Hacking Attempts: Attempting to access secure areas of the platform, databases, or other systems beyond the scope of normal user access.

A my96 account may be suspended or terminated under the following circumstances:

• Violation of any terms contained in this document.
• Failure to complete the KYC process within the stipulated timeframe.
• Account closure requested by the member themselves (self-exclusion).
• Account inactive beyond the stipulated period (typically 12 consecutive months without any activity).
• Instructions from authorities or law enforcement agencies.

Members who wish to voluntarily close their account may contact the my96 customer support team. Valid balances will be processed for withdrawal once all reviews are complete, provided no breach of terms has occurred.

My96 reserves the right to amend these terms and conditions at any time. All amendments take effect as soon as they are published on this page along with the latest update date. For amendments involving material changes to member rights, notice will be sent via email or in-platform notification accordingly.

It is the member's responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the platform following any amendments constitutes acceptance of the revised terms.

This document and all disputes arising from it are subject to the applicable laws and jurisdiction. Should any dispute arise between a member and my96, both parties shall first attempt to resolve it through mutual negotiation before seeking legal remedies.

If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed, while all remaining provisions continue in full force and effect.