About my96

Who We Are — The Story Behind my96, Malaysia's Most Trusted Online Entertainment Platform

My96 is more than just a gaming platform. We are a community, a commitment, and a promise to every Malaysian player that online gaming can be safe, fair, and truly enjoyable.

500K+
Registered Members
8+
Years in Operation
1,500+
Games Available
24/7
Customer Support

From a Small Idea to Malaysia's Largest Platform

My96 was founded on one simple belief — that Malaysian players deserve a better online entertainment experience. Safer, fairer, and more enjoyable than what was available at the time.

When this platform first launched over eight years ago, the my96 founding team was a small group of individuals who shared a passion for technology and the entertainment industry. They saw a significant gap between the needs of local players and what international platforms offered — platforms that paid little attention to the Malaysian context, from language and payment methods to game themes and customer support.

The decision to build my96 specifically for the Malaysian market was no coincidence. It was a deliberate strategy, and one that has proven correct. When players feel that a platform truly understands them, trust grows naturally.

The my96 Vision

To be the number one online entertainment platform of choice for Malaysian players — not only for the widest game collection, but for unmatched trust and user experience.

Our Mission

To deliver a safe, fair and responsible online entertainment experience to every Malaysian seeking the joy of play, while upholding platform integrity and member well-being as the absolute priority in every decision we make.

Milestone Our Journey

2016
my96 Founded

The founding team launched the first version of the platform with a core slot collection and integrated local Malaysian payment support.

2018
Live Casino Launch

My96 introduced live casino tables with professional dealers available 24/7 — becoming one of the earliest platforms in Malaysia to offer a genuine casino experience online.

2020
Mobile App Launched

The my96 app for iOS and Android officially launched, delivering the full gaming experience at users' fingertips with an interface optimized specifically for mobile screens.

2022
100,000 Active Members

My96 reached a historic milestone with 100,000 monthly active members — a clear testament to the trust the Malaysian gaming community has placed in our platform.

2026
Expansion & 1,500+ Game Collection

A fully updated platform built on the latest technology. The game collection has grown to over 1,500 titles across slots, live casino, and sports betting.

Six Things That Make What Sets my96 Apart

Every feature we build starts from real member feedback — not assumptions made by the development team.

Bank-Level Security

All member personal data and financial transactions are protected by 256-bit SSL encryption — the same technology used by Malaysia's leading banking institutions. Two-factor authentication is available for an added layer of security.

Certified Fair Play

Every game on my96 uses an RNG (Random Number Generator) that has been independently certified by international audit bodies. No manipulation, no room for fraud — just genuinely fair gameplay.

Fast & Local Payments

Deposits are credited in under 5 minutes. Withdrawals are processed in an average of 4 to 15 minutes via Maybank2u, CIMB Clicks, Touch 'n Go, GrabPay and various other local Malaysian payment methods.

24/7 Support in Bahasa Malaysia

The my96 customer support team communicates in Bahasa Malaysia and operates around the clock, 24 hours a day. No bots, no rigid scripts — real human agents who understand your issue and can resolve it quickly.

Mobile App Optimized

The my96 app for Android and iOS brings the full gaming experience wherever you go. Responsive interface, intuitive navigation and stable performance — whether you're playing slots, Live Casino or Sports Betting.

Responsible Gaming Commitment

My96 provides comprehensive responsible gaming tools — deposit limits, loss limits, self-exclusion, and links to support resources. Member well-being is not just a licensing requirement; it is a core value we stand by.

Our Guiding Principles Every my96 Result

Behind every platform feature, every promotion planned and every improvement made — there is a set of core values that serves as my96's compass. These values are not office wall slogans. They are the real standards we use to evaluate every business decision.

We believe that the long-term success of an online entertainment platform depends not on how much revenue is collected, but on how many members return to play because they genuinely enjoy the experience and trust the platform they use.

  • Transparency — all promotional terms, wagering conditions, and withdrawal policies are stated clearly and transparently.
  • Fairness — all games use certified RNG and every member is treated fairly without discrimination.
  • Innovation — we are always looking for ways to improve the platform, add the latest games, and make the user experience smoother.
  • Responsibility — we take responsible gaming seriously and provide the tools members need to play within healthy limits.
  • Community — my96 members are not just users; they are part of a community we value and actively listen to.
  • Security — the protection of member personal and financial data is never compromised for any party's benefit.

The People at Behind my96

👨‍💼
Ahmad Faizal
Chief Executive Officer

Over 12 years of experience in Southeast Asia's financial technology and digital entertainment industry.

👩‍💻
Nurul Asyikin
Chief Technology Officer

Expert in cybersecurity and large-scale platform architecture with a focus on performance and data encryption.

👨‍🎮
Kelvin Tan
Head of Product & Games

Bringing extensive industry experience to ensure the my96 game collection remains relevant and engaging at all times.

👩‍📊
Priya Ramasamy
Head of Customer Operations

Leading the 24/7 support team with a single vision: every member receives a resolution in the shortest time possible.

Why my96 Was Built Specifically for Malaysian Players

There are dozens of online entertainment platforms accessible to Malaysian players. Most are global platforms minimally adapted for the local market — perhaps by adding Malaysian Ringgit as a currency option, or translating a few pages into Bahasa Malaysia. That is not what my96 does.

My96 was built from the ground up with Malaysia in mind. This means we understand that Malaysian players connect with themes close to local culture — dragons, Asian fortune symbols, numbers that carry meaning. We know that payments via Maybank and CIMB are a basic necessity, not an added luxury. We recognise that customer support in Bahasa Malaysia is not merely a convenience — it is a sign of respect for our users.

Understanding Local Payment Needs

One of the most common complaints we hear from players who have used other platforms is payment issues — whether it's deposits that take too long to credit, withdrawals stuck for days, or local payment methods that aren't supported. my96 solves this by integrating directly with Malaysia's local payment gateways, enabling transactions to be processed quickly and reliably.

An Active and Supportive Community

More than just a platform, my96 has successfully built an active Malaysian player community. Monthly slot tournaments, weekly leaderboards, tiered VIP programs and seasonal promotions that celebrate Malaysian festivities — Hari Raya, Chinese New Year, Hari Merdeka — all contribute to a sense of belonging rarely found on other platforms.

Ongoing Commitment to Improvement

My96 is never content with the status quo. Every month, our development team releases updates based on member feedback — whether that means faster platform performance, a more intuitive interface, or new payment methods. This is not just talk; it is visible in the platform update history that has accumulated since my96 first launched.

When my96 members share feedback — whether through live chat, email or in-platform reviews — it is genuinely heard and acted upon. Many of our platform's most popular features today started as suggestions from everyday members who took the time to tell us what they needed.

Ready to Become Part of my96?

Over 500,000 members have trusted my96 as their entertainment platform of choice. Now it's your turn to experience the difference for yourself.

Bahasa Melayu