At my96, healthy entertainment starts with awareness and self-control. We provide the tools and support you need to ensure your gaming experience stays enjoyable without affecting your daily life.
Responsible gaming means enjoying online wagering and casino activities as a form of entertainment — not as a source of income or an escape from problems. At my96, we believe every member deserves to play in a safe, fair, and controlled environment.
Not everyone plays the same way. Some play once a week for fun, others more frequently. Whatever your playing style, what matters most is that you always remain in control — knowing how much you spend, how long you play, and when it is time to stop.
My96 provides a range of practical tools you can use directly from your account. We also train our support team to identify early signs of problem gambling and offer appropriate assistance before the situation becomes more serious.
We have built a range of protection features directly into the my96 platform so you can play with peace of mind at any time.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once the limit is reached, our system will automatically block additional deposits until the next period begins.
Control how long you play each session. The play time limit will automatically send reminders when you have reached your set duration, helping you take a break at the right time.
Activate a break period ranging from 24 hours to 6 weeks. During this time, your account will be fully blocked from any wagering activity. This gives you the space to think clearly.
The self-exclusion option allows you to block your account for a longer period — from 6 months to permanently. This is a serious step for those who feel they need an extended break.
Set the maximum loss amount you are willing to absorb within a period. Once this limit is reached, our system will automatically block further gameplay to protect your account balance.
Don't want to be tempted by promotions or bonuses? You can opt out of all promotional offers or marketing emails at any time through your account settings with no penalty.
Answer the questions below honestly. This is not an official test, but it can help you assess whether your gaming habits are still under control or have begun to cause concern.
If you answered "Yes" to three or more questions, we encourage you to speak with the my96 support team or seek professional assistance.
Access your account using your username and password. Two-factor authentication (2FA) will be enabled for added security during login.
Click the profile icon in the top right corner of the platform and select "Account Settings" or "Responsible Controls" from the dropdown menu.
Select the type of control you want to activate — deposit limits, time limits, cooling-off, or self-exclusion — based on your needs.
Enter the desired amount or duration. Our system will validate your settings and provide a summary before you confirm.
Click "Confirm" to activate the control. The limits you set take effect immediately. Some limits require a cooling-off period before they can be relaxed.
If you are experiencing difficulties or wish to set a stricter self-exclusion, contact the my96 support team via 24/7 live chat.
Problem gambling is a serious health issue that can affect anyone regardless of background or income. It is important to remember that seeking help is a sign of strength, not weakness.
The my96 support team has undergone specialised training in responsible gaming and can guide you towards the right support resources. Your conversations will always be kept strictly confidential.
In addition to the platform's built-in tools, we also encourage members who need deeper support to seek help from qualified professionals in counselling and mental health.
The my96 support team is ready to assist you at any time. Whether you have questions about self-control or need immediate help, we are here for you.
For more detailed written requests, contact us at [email protected]. We will respond within 24 hours on business days.
For more serious gambling problems, we encourage you to seek help from a licensed counsellor or qualified mental health organisation in Malaysia.
View your full activity history — including total deposits, playing time, and transaction history — directly from your my96 account dashboard at any time.
Identifying early signs is the first step to getting help. Here are some warning signs to watch out for.
Borrowing money to gamble, selling assets or failing to pay bills due to excessive gambling expenditure.
Frequent arguments with family or friends, neglecting responsibilities, or prioritising gambling over loved ones.
Feelings of stress, anxiety, or depression associated with gambling activity, whether winning or losing.
Repeatedly failing to cut down or stop gambling despite having resolved to do so.
Create your account today and enjoy a safe, fair and entertaining gaming experience with a full suite of self-control tools right at your fingertips.
This platform is for users aged 18 and above only. Please play responsibly.