Privacy Policy my96 — Your Personal Data Protection

Welcome to the my96 Privacy Policy. This document outlines our commitment to protecting the personal information of every member who uses our online entertainment platform at my96.pro. We understand that privacy is a fundamental right of every individual, and we do not take this responsibility lightly.

This Privacy Policy applies to all information collected through the my96 website, mobile app, and any other interactions you have with our platform. It also covers information collected through customer support channels, email, live chat, and any other written communications.

My96 operates with full transparency. We will not collect information beyond what is necessary to provide you with a safe, fair, and enjoyable service. Every detail we request has a clear and legitimate purpose.

My96 collects information across several categories depending on how you interact with our platform. The following are the types of information we collect:

Account Registration Details:

• Full name as it appears on your identity document.
• An active mobile number for two-factor authentication (2FA) purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Email address for important account-related communications.
• Username and password created during registration.

Identity Verification (KYC) Details:

• A valid copy of your MyKad or passport.
• Proof of current address such as a bank statement or utility bill.
• Bank account details for deposit and withdrawal purposes.
• A selfie or facial verification under certain circumstances.

Platform Usage Information:

• Gaming history, game types played, and session duration.
• Records of deposits, withdrawals, and all financial transactions on the platform.
• IP address, device type, operating system, and browser version at the time of access.
• Your game preferences and account settings that you have selected.

Every piece of information we collect is used for a specific and legitimate purpose. my96 does not use your data for purposes unrelated to the provision of platform services without your prior consent.

• Account Management: Processing registrations, verifying identities, and maintaining accurate account records.
• Payment Processing: Facilitating secure deposit and withdrawal transactions to your registered bank account.
• Platform Security: Detecting and preventing fraud, money laundering, and unauthorized access to your account.
• Customer Support: Enabling our support team to assist you more effectively whenever needed.
• Service Improvement: Analyzing aggregated usage patterns to improve the platform experience.
• Important Communications: Sending account-related notices, terms updates, and critical security alerts.
• Legal Compliance: Meeting reporting obligations to relevant authorities when required by law.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

My96 does not sell, rent, or disclose members' personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary to ensure the smooth operation of the platform:

• Payment Service Providers: Transaction information is shared with licensed and trusted payment gateways to securely process deposits and withdrawals.
• Game Software Providers: Limited game session data is shared with licensed game providers to ensure game integrity and fairness.
• Identity Verification Services: KYC documents are shared with licensed third-party identity verification providers to ensure verification accuracy.
• Legal Authorities: my96 will disclose required information to law enforcement agencies when mandated by a court order or applicable law.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate authorities.

My96 continuously invests in the latest security infrastructure to ensure your personal data is always protected at the highest level. The security measures we implement include:

• End-to-End Encryption: All communications between your device and our servers are secured using TLS 1.3 protocol with 256-bit encryption that cannot be breached.
• Two-Factor Authentication (2FA): SMS-based or authenticator app 2FA is available to all members for an additional layer of account security.
• Real-Time Monitoring: Our automated monitoring system detects suspicious activity 24 hours a day and takes immediate action should any threat arise.
• Internal Access Controls: Only my96 staff with specific authorisation may access member personal information, and every access is carefully logged.
• Regular Security Audits: Our platform undergoes regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.
• Secure Data Backup: Account data is automatically backed up daily to separate secure server locations to prevent data loss.

My96 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as staying logged in and session security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting aggregated data on how visitors use our website to help us improve platform design and speed.
• Functionality Cookies: Saving your preferences such as language, display settings, and game choices so you don't need to reset them every time you log in.
• Analytics Cookies: Used to understand overall platform usage patterns. This data is anonymous and not linked to your personal account.

You can manage cookie settings through your browser. However, disabling certain cookies may affect the full functionality of the my96 platform. For more information on managing cookies, refer to your browser's help documentation.

As a my96 member and data subject under applicable data protection laws, you have the following rights regarding your personal information:

To exercise any of the above rights, contact the my96 privacy team via live chat or our support email. We will process your request within 30 calendar days from the date the application is received.

My96 retains your personal information only for as long as necessary to fulfill the purposes stated in this privacy policy or as required by applicable law.

• Active Account Data: Retained for the duration of your active membership at my96.
• Data After Account Closure: Certain records are retained for up to 7 years after account closure for legal compliance and fraud prevention purposes.
• Transaction Log: Records of all financial transactions are retained for the period stipulated by applicable financial regulations.
• Security Log: Access logs and activity data are retained for 12 months for security incident investigation purposes if needed.
• Communication Data: Customer support conversation records are retained for 2 years for quality control and dispute resolution purposes.

Once the retention period expires, your data will be securely deleted or anonymised so it can no longer be linked to your identity. The deletion process uses methods that ensure data cannot be recovered.

My96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect as soon as the updated version is published on this page.

For significant changes that affect how we use your personal information, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notices via email or in-platform notifications to all registered members.
• In the event of major changes, requesting your consent again before the changes take effect.

If you have any questions, concerns, or wish to exercise your privacy rights, the my96 privacy team is ready to assist you at any time.